Cookie Policy Alignment
Our cookie settings page references the same data categories described here, so your consent choices on cookies directly affect what is stored under this policy.
LEGAL REFERENCE
How 1111game Handles Your Personal Data
This privacy policy sets out exactly what personal information 1111game collects when you open an account, make a deposit via JazzCash or Easypaisa, or contact our support team...
Data encrypted in transitNo third-party data salesPakistan-region account holdersRetention limits appliedRight to delete on request
What This Policy Covers and Why
1111game collects the minimum personal data needed to run your account: your name, contact details, and the payment credentials you register — whether that is a JazzCash mobile wallet, an Easypaisa account, SadaPay card, or a Raast ID. We use this data to process transactions, verify your identity as required under applicable rules, and respond to support requests. We do not sell,
rent or trade your personal information to marketers. Data is stored on secured servers with access restricted to authorised staff. Where local law permits, we may share data with licensed payment processors solely to complete a transaction you initiated. You may request a copy of your stored data or ask us to delete your account record at any time by writing to
our privacy team.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PRIVACY CONTACT PATHS
Reach Our Privacy Team Directly
If you have a question about how your data is stored, want to correct a record, or would like to request deletion of your account information, our privacy team is reachable through three channels. We aim to respond to all privacy-related requests within 72 hours.
Team online
Email Privacy Team
Send a written request to our dedicated privacy address. Include your registered account email and the nature of your request so we can locate your record and respond accurately within 72 hours.
Live Chat Support
Open the live chat window inside your 1111game account and select the Privacy or Data category. An agent can log your request, confirm receipt, and escalate to the privacy team during supported hours.
In-Account Data Centre
Visit the Account Settings section and open the Data & Privacy tab to download your stored personal data or submit a deletion request without needing to contact support at all.
POLICY TRUST SIGNALS
Why Our Privacy Posture Holds Up
We built our privacy practices around the rights of Pakistani account holders — not as a checkbox exercise but because your willingness to share data with us depends on you knowing how...
TLS Encryption on All Data Flows
Every piece of data you send us — account registration, JazzCash wallet numbers, support messages — travels over TLS-encrypted connections so it cannot be intercepted between your device and our servers.
No Marketing Data Sharing
We do not share your personal information with advertising networks or data brokers. Your contact details and payment data stay inside 1111game's operational systems and are not sold under any circumstance.
Minimal Data Collection Policy
We collect only the data fields needed to run your account and verify transactions. Optional profile fields are never required, and we do not track browsing behaviour outside our own platform.
Retention Limits Enforced
Personal data for closed accounts is held for the period required under applicable financial regulations, then deleted. We do not retain your information indefinitely once your account relationship with us ends.
Staff Access Controls
Access to account-level personal data is restricted by role. Support agents see only what they need to resolve your request; payment data is accessible only to the transaction-processing team.
Annual Policy Review Cycle
We review this privacy policy at least once per year and update it whenever our data practices change. You will be notified via account email before any material change takes effect.
CROSS-POLICY CONSISTENCY
How This Policy Aligns Across Our Site
Our privacy commitments do not vary by page or feature. Whether you are reading terms of use, cookie settings, or this document, the same core data principles apply. This section shows how...
Terms of Use Reference
The terms of use document links back to this policy for all data-handling clauses, ensuring there is no contradiction between what the terms say and what this policy commits to.
Account Registration Flow
During account creation, the data fields we ask you to fill in are limited to what this policy describes. No additional hidden collection occurs at registration.
Payment Processing Scope
When you transact via JazzCash, Easypaisa, SadaPay or Raast, the data shared with those payment processors matches exactly what this policy discloses in the transaction data section.
Support Ticket Data
Chat logs and email threads with our support team are stored under the same retention rules described here and are not used for any purpose beyond resolving your request.
Marketing Communications
If you opt in to promotional emails, the consent record is stored as described in this policy. You can withdraw that consent from your account settings at any time.
Third-Party Integrations
Any third-party tool integrated into the platform — analytics or fraud detection — operates under a data processing agreement that mirrors the restrictions set out in this policy.
POLICY LAYOUT ELEMENTS
Key Features of Our Privacy Framework
Our privacy framework is structured around six concrete elements that shape how your data moves through our platform. Each one reflects a deliberate design choice — not boilerplate...
Consent-First Data Collection
We ask for your consent before collecting any data that...
Transparent Data Categories
This policy names every category of data we collect —...
Account Holder Rights Panel
Your account includes a Data and Privacy tab where you...
Breach Notification Commitment
If a data breach occurs that affects your personal information...
Pakistan-Region Data Routing
Account data for Pakistani holders is processed through infrastructure designated...
Independent Annual Audit
Our data handling practices are reviewed annually by an internal...
Your Privacy Questions, Answered
We collect your full name, email address, phone number, and the payment method details you register — such as your JazzCash wallet number or Easypaisa account. We also log your device type and login timestamps for security purposes.
We share data only with payment processors — JazzCash, Easypaisa, SadaPay, Raast — to complete transactions you initiate, and with identity-verification services where local law requires it. We do not sell your data to marketers or data brokers.
Open the Data and Privacy tab in your account settings and select 'Download My Data'. We will prepare a structured export within 48 hours. Alternatively, email the privacy team with your registered address and we will send the file securely.
Submit a deletion request through your account's Data and Privacy tab or by emailing our privacy team. We process deletion within 30 days, retaining only the minimum records required under applicable financial regulations before those are also removed.
We keep transaction and identity records for the period required by applicable financial and anti-fraud regulations. Once that mandatory period ends, all personal data associated with your closed account is permanently deleted from our systems.
Yes. Payment credentials are stored using encryption at rest and are accessible only to the transaction-processing team. We do not store full wallet PINs; only the reference details needed to process repeat transactions are retained.
Yes. Any material change to this policy will be communicated to your registered email at least 14 days before it takes effect, giving you time to review the update and adjust your account preferences or request deletion if you prefer.